SpinHub Casino Privacy Policy

At Spin Hub Casino, we understand that your personal data is valuable, and we are fully committed to protecting it. This SpinHub Casino Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our official website, play our games, or use our SpinHub casino mobile app on iOS and Android devices. By registering an account with us, you agree to the practices described below.

Information We Collect

When you create an account with SpinHub, we collect information necessary to verify your identity, process transactions, and provide you with a personalised gaming experience. Our SpinHub platform gathers the following categories of data:

• Registration details such as your name, date of birth, email address, phone number, and residential address
• Payment information, including details related to Visa, Mastercard, bank transfer, e-wallets such as Skrill and Neteller, MiFinity, Google Pay, Apple Pay, and cryptocurrency wallet addresses (BTC, ETH, LTC, BCH, DOGE, USDT, USDC, XRP, POL, TRX)
• Identification documents submitted during our Know Your Customer (KYC) verification process
• Gaming activity, including bets placed, deposits, withdrawals, bonus usage, and wagering progress
• Technical data such as your IP address, device type, browser, and operating system
• Communication records when you contact our support team via live chat or email

Whether you access our services through desktop, a mobile browser, or by completing our SpinHub casino mobile app iOS Android download, we apply the same data protection standards across every platform.

How We Use Your Information

We at SpinHub use your personal data for legitimate business purposes, including account management, fraud prevention, and regulatory compliance under our licence issued in Anjouan, Union of Comoros. Specifically, we use your information to:

• Verify your identity and age before allowing any withdrawal request
• Process deposits and cashouts through your chosen payment method
• Detect and prevent money laundering, fraud, and unauthorised access to your SpinHub login credentials
• Send you promotional offers, such as a SpinHub bonus, a SpinHub promo code, or details about our SpinHub casino no deposit bonus codes, where you have opted in to receive marketing communications
• Improve our SpinHub casino official website, our Rewards Club loyalty programme, and our VIP tiers up to Ruby and Diamond
• Comply with anti-money laundering (AML) obligations and respond to regulatory requests

Cookies and Tracking Technologies

Our Spin Hub website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse traffic patterns. Cookies also help us recognise you when you return to complete a SpinHub casino login, keeping your session secure. You can manage or disable cookies through your browser settings, though doing so may affect certain functionalities of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions to facilitate deposits and withdrawals
• Identity verification providers who assist with our KYC procedures
• Regulatory authorities in Anjouan, Union of Comoros, when legally required
• Our affiliate partners, including Winbuddies.com, for tracking referral traffic and commissions
• Fraud prevention and cybersecurity service providers

Any third party we work with is contractually obligated to protect your data in accordance with applicable data protection standards.

Data Retention and Security

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, satisfy legal and regulatory obligations, and resolve disputes. Our SpinHub casino uses industry-standard encryption, secure servers, and restricted internal access controls to protect your information from unauthorised access, alteration, or disclosure. Despite these measures, no method of electronic transmission is entirely secure, and we cannot guarantee absolute security.

KYC Verification and Restricted Jurisdictions

Before processing any withdrawal, we require identity verification in line with our KYC procedures, and our compliance team typically responds within 48 hours. We do not accept players from France and its territories, the Union of Comoros, the USA and its territories, or any FATF-blacklisted country. Additionally, we do not permit the use of VPNs or other tools designed to mask your true location, as this may result in account suspension and forfeiture of winnings.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to certain uses of your information or request a copy of the data we hold about you. To exercise any of these rights, please contact our support team, and we will respond within a reasonable timeframe.

• You have the right to withdraw consent for marketing communications at any time
• You have the right to request deletion of your account data, subject to our legal retention obligations
• You have the right to lodge a complaint with a relevant data protection authority

International Data Transfers

As we serve players across Europe, the United Kingdom, and Canada, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer complies with applicable data protection requirements and that your information remains protected regardless of where it is processed.

Children's Privacy

Our services are strictly intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we discover that an underage individual has registered an account with SpinHub, we will immediately close the account and delete the associated data.

Changes to This Privacy Policy

We may update this SpinHub Casino Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page regularly. Continued use of our platform after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, how to complete a SpinHub casino login, or how to submit documents for KYC verification, please reach out to our team:

• Live chat support available 24/7 through our SpinHub casino official website
• General enquiries: support@spinhub.casino
• KYC-related enquiries: kyc@spinhub.casino

We at Spin Hub value transparency and remain dedicated to protecting your privacy every time you play, deposit, or claim a SpinHub bonus on our platform.